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Terms & conditions

Last updated: 18 September 2026

This is an English translation for convenience. The Dutch version and Dutch law are authoritative.

Definitions. "Certavo" is the trade name of Raghoe Consulting, Chamber of Commerce (KvK) no. 83159290. "Client" is the party entering into an agreement with Certavo. "Services" are the advisory, configuration and AI-agent services to be provided by Certavo.
Applicability. These terms apply to all quotes, engagements and agreements with Certavo. Deviations apply only if agreed in writing.
Nature of the obligation. Certavo provides a best-efforts obligation. Stated ROI and result indications are guide values and not guarantees.
Quotes. Quotes are without obligation and valid for 30 days, unless stated otherwise.
Pilot. Services usually start with a 30-day pilot. The pilot can be cancelled monthly at the end of the current month.
Prices. All prices are in euros and exclusive of VAT, unless stated otherwise. Prices mentioned on the website are indicative.
Payment. Payment is due within 14 days of the invoice date. In the event of late payment, the Client is in default by operation of law and owes the statutory commercial interest (Article 6:119a Dutch Civil Code) as well as extrajudicial collection costs (Article 6:96 Dutch Civil Code).
Cooperation. The Client provides in good time the access, information and resources that Certavo reasonably needs, including access to its own Microsoft environment.
Intellectual property. The intellectual property rights to the methods, configurations and agents developed by Certavo rest with Certavo. The Client's data remains the property of the Client.
Data protection. Where Certavo processes personal data on behalf of the Client, Certavo acts as a processor and the parties conclude a data processing agreement in accordance with Article 28 GDPR.
Liability. Certavo's liability is limited to the amount invoiced for the relevant service in the three months preceding the event, up to a maximum of €10,000. Certavo is not liable for indirect damage, consequential damage or lost profit.
Limitation period. Any claim against Certavo lapses if it is not submitted in writing within 12 months of arising.
Duty to complain. The Client must report complaints about the services in writing within a reasonable time after discovery (Article 6:89 Dutch Civil Code).
Force majeure. Certavo is not obliged to perform in the event of force majeure (Article 6:75 Dutch Civil Code), which also includes disruptions or outages at Microsoft, Azure or other suppliers.
Termination. Either party may terminate the agreement in the event of an attributable failure that is not remedied within a reasonable period after notice of default (Article 6:265 Dutch Civil Code).
Governing law and forum. All agreements are governed by Dutch law. Disputes are submitted to the competent court of the Rotterdam District Court.